Hey David,

Thanks for getting back to me.

The below position has already been filled but we do = have two other roles that are very similar to this one.

If you could just send this position to t= he list and see if anyone is interested, I would love to reach out to them = and talk about these other roles that just came out.

Thanks!

Tommy

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Why is position open?:

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Top= Three Skills:		1-2 years Overall E= xperience 1. Linux Systems Administration Skills - Root Cause Analy= sis of Application errors on Large scale LAMP Stack deployments (Debian Lin= ux) 2. Cloud network Architecture - They advise clients to the best = solution (AWS, Azure, Rackspace etc) 3. Excellent Customer Service s= kills and proven ability with proprietary applications coupled with excelle= nt problem solving skills. Problem solving skills are key!
Job Description:		Company Description Lagrange Systems, Inc., is a disr= uptive newcomer to the Software Defined Networking / Application Delivery N= etworking (ADN) space, and provides the enterprise customer with the full v= alue of virtualization, and cloud computing, for high availability applicat= ions. Lagrange Systems provides greater control of the infrastructure, impr= oves application delivery and insures high availability of mission critical= applications. A distributed and decentralized architectural framework enab= les Lagrange Systems customers to confidently deploy high availability appl= ications into the virtualized cloud. Lagrange Systems gives customers the a= gility they need to align changing customer demand with available IT resour= ces by supporting scalable solutions on demand, and managing the expansion = and retirement of virtual infrastructure as needed. Enterprises, service an= d cloud providers, and leading online companies can rely on Lagrange System= s to optimize their IT investments and support high availability applicatio= ns. Position Summary The Support Engineer is responsible for prov= iding top-notch support and IT services in the cloud to support our Cloud M= aestro product lines, as well as, internal initiatives. The Support Enginee= r will work closely with all lines of business (Engineering, QA, Test, Mark= eting) to support processes and service offerings with business goals, IT b= est practices, and product and technology roadmaps. This individual will al= so develop documentation and automation to ease the support burden, as well= as, work with Engineering to provide customer feedback to improve the cust= omer experience. Responsibilities The primary responsibility for = this role is to provide support for customer use of company products. This = includes: Accepting customer calls, mail, and automated notification= s Diagnose and categorize problems Take corrective action on configur= ation, capacity, or provider faults Provide top tier, multi-vendor linux= support, including OS and kernel level tuning, application installation, a= nd configuration Analysis of problem trends to preemptively solve recurr= ing problems Additional responsibility is to provide support to the engi= neering organization. This includes: Providing IT support for compan= y systems. Providing input on product design to ensure the product can b= e efficiently supported. Working closely with Test and QA to design and = implement the infrastructure and tools necessary to provide a robust, nimbl= e, and secure test bed. Ensuring compliance with developed architectures= to provide consistency while also remaining flexible to adapt to changing = business needs. Provide clear and concise customer architecture document= ation. Evaluate new technologies and stay up-to-date on technology trend= s. Skills necessary Skilled at customer communication, both verba= lly and written. Ability to manage customer expectations. Understandi= ng of Linux systems administration. Understanding of multiple cloud comp= uting deployments (AWS, Rackspace, etc). Knowledgeable in networking, in= cluding routing, firewalls, protocols such as HTTP, DNS, etc. System bac= kup and recovery. Ability to use automation tools to eliminate the requi= rement for human intervention in most cases. Benefits We provide = competitive salaries, a world class benefits package, including medical, de= ntal and vision insurance, employees stock incentive plan, life insurance, = short & long term disability insurance, and much more.
Additional Information: =		Software handles performance and availability for cloud based = sites whose site is the main source of revenue generation. Monitors and aut= omates performance gains. "Lagrange Systems helped us manage a 3x in= crease in page visits per day which contributed to 2x increase in revenue.= =E2=80=9D As business grows, eCommerce site speed and performance b= ecomes more critical. Rising customer expectations means that poor respondi= ng eCommerce platforms (i.e. Magento, OpenCart, Hybris) are quickly abandon= ed. On average, busy customers wait about =C2=BC of a second on slower-load= ing pages before moving off of it=E2=80=94most likely, to a competitors=E2= =80=99 site. LaGrange ensures their customers' traffic always reache= s their application as efficiently and as quickly as possible. Perfo= rmance: Eliminate slow page load times Availability: Eliminate any downt= ime Scalability: Eliminate static or insufficient capacity Screen= ing question: 1. Give me three examples of times when a technical probl= em came up that you had never seen before and was over your head. Did the p= roblem get solved? What steps did you take to fix the issue?
Work Environment:		Boulder start up environment and = backed by 2 VC's. On Call required...
Interview Information:		Phone interview with Mike (VP of Engineering) Face to Face Interview with Mike (VP of Engineering), CEO, CFO, and Ja= y Smith	<= /td>
Who is the Internal/External Custom= er:		External Customers are = Ecommerce sites.
= Impact to the Internal/External Customer:		Several = References available on their website. Overall, their products 'do it all' = for ecommerce pages to ensure they're maximizing their sales potential. = Right now Mike who is the VP of Engineering is doing all the support wo= rk. If this position does not get filled, Mike will have to continue to do = the support work which will take away from his ability to do Engineering wo= rk. This will affect the future of the business and will not allow them to = grow.
Business Challenge:		Support Cust= omer Related issues to ensure continued high customer satisfaction <= /p>
EVP:		Equity shares options. Early stages of growth after initial round of = start up success. Cutting edge technology concepts. Fun, easy going, extrem= ely intelligent leadership.		<= /td>
Non-Technical S= kills:		Excellent customer service. High aptitude to lean and adopt qui= ckly. 4 year degree. Good Listener, Follows Directions well, Has a solid te= chnical base, Doesn't need too much guidance, Excellent problem solver, and= a go-getter.
	Sales growth.