<html><div><strong>Looking for a new gig? </strong></div>
<div>Truly AWESOME team, "big-ish" company in Broomfield with good benefits and occasional free lunches and weekly fruit! </div>
<div>But seriously, we do need somebody who can round out our Linux skills (AWS experience a definite plus, too) on our fabulous Platform Infrastructure and Reliability team. You do not have to be a Linux Ninja, just passionate about it and have at least some middle level skills and experience. You will so some boring user adds, user deletes, AWS policies and bucket creation, basic OCI administration, a little Chef on the side (Ansible/TF coming soon!), and support 8000 things while keeping a cool head and a sense of humor. Email me direct at dmatek@juno.com</div>
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<div>Here's the official blurb</div>
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<div>Systems Analyst 2-IT<br>Reference: 190012Q4<br>Job Code/Level: 76620/IC2<br>As a member of the Platform & Infrastructure Reliability team, you will work as one of our System Administrator and you will play a key role in the advancement and success of our tiered support model. You will be at the forefront of supporting and troubleshooting our numerous infrastructure resources. Using industry best practices and innovative approaches, you will aim to provide exceptional technical support with a focus on customer service.</div>
<div>Specific responsibilities include:</div>
<div>Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function<br> Day to day technologies that are worked on include: AWS, OCI, Terraform, GitLab, Qubole, Ansible, Kubernetes, Linux, Windows, LDAP, Networking, Powershell, python,<br> Create and maintain materials that outline and support our tiered support model, associated processes, and overall system components that are supported<br> Train and support junior team members in resolving product support tickets<br> Proactively identify ways to optimize the product support function<br> Coordinate with Tier 3 support to establish and manage clear escalation guidelines for supported system components<br> Assist broader IT Operations team with Tier 2 triage of Application Support tickets<br> Automate recurring tasks</div>
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<div>Skills and Qualifications:</div>
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<div>A two or four year technical degree (Computer Networking Systems, CS, CIS, etc.)<br> Systems or network administration certifications a plus<br> Strong Linux skills<br> Windows Administration Experience<br> Python, Powershell & other programming languages a plus<br> Networking experience<br> Active Directory & other LDAP experience<br> Comfort with permissions and security troubleshooting within ldap, linux, cloud computing technologies<br> Must be a team player<br> Highly organized with strong attention to detail<br> Excellent time-management skills, and the ability to manage complexities and competing priorities<br> Ability to combine judgment, experience, analytic skills, and business knowledge to make sound decisions<br> Strong Interpersonal/communication skills with an eager customer service orientation<br> Ability to excel in a fast-paced environment and work under pressure</div></html>