[SFS] helpdesk / hacker hours
Alex samide
sfs@thegeek.nu
Tue, 10 Sep 2013 19:55:38 -0700 (PDT)
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Another option aside from the IRC might be a web page that is part Forums, =
Wiki, and Chat room.=A0 The minus with this is it has to be hosted somewher=
e rather than being on a simple IRC channel that is easily accessed through=
XChat or equivalent.=0A=0ABenefit of a web page is everything is in a 1 st=
op shop.=A0 Forum postings and/or Wiki entries could be referenced easily i=
n chat.=A0 Basically any question that is asked is something that someone e=
lse might want to know.=A0 So good to take the information provided and cop=
y/paste it into a Wiki/Forum posting under the appropriate header.=0A=0AThe=
other benefit would be that this is a globally provided resource, but the =
current targeted audience is local to the Denver metro area.=A0 There are t=
imes that knowing the person helping could be a phone call or potentially a=
short drive away if the question becomes more in depth than could easily b=
e answered in text.=A0 IRC channels may be staffed more often, but don't re=
ally target local assistance very well.=0A=0AAlex Samide=0A=0A=0A=0A=0A____=
____________________________=0A From: David L. Willson <DLWillson@thegeek.n=
u>=0ATo: sfs <sfs@thegeek.nu> =0ASent: Tuesday, September 10, 2013 1:01 PM=
=0ASubject: [SFS] helpdesk / hacker hours=0A =0A=0A=0AWhat if we took it in=
turns to run an IRC channel?People could come in between 6PM and 10PM any =
week-night and be guaranteed to have a free software fellow around to field=
their question.=0A=0Aoldbies: Would that be fun? Would you want to try it?=
=0A=0Anewbies: Would you use a service like that? OK, what if there were a =
web-hosted, preconfiguredIRC client, so you don't have to figure out the IR=
C thing, just go to our web-site, type in your name or pseudonym and click =
"help".=0A=0A--=0ADavid L. Willson=0ATeacher, Engineer, Evangelist=0ARHCE+S=
atellite CCAH Network+ A+ Linux+ LPIC-1 UbuntuCPNovellCLA=0AMobile 720-333-=
LANS(5267)=0A=0AThis is a good time for a r3VOLution.
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<html><body><div style=3D"color:#000; background-color:#fff; font-family:ar=
ial, helvetica, sans-serif;font-size:12pt"><div>Another option aside from t=
he <span id=3D"misspell-0" class=3D"mark">IRC</span> might be a web page th=
at is part Forums, <span id=3D"misspell-1" class=3D"mark">Wiki</span>, and =
Chat room. The minus with this is it has to be hosted somewhere rathe=
r than being on a simple <span id=3D"misspell-2" class=3D"mark">IRC</span> =
channel that is easily accessed through <span id=3D"misspell-3" class=3D"ma=
rk">XChat</span> or equivalent.<br><br>Benefit of a web page is everything =
is in a 1 stop shop. Forum postings and/or <span id=3D"misspell-4" cl=
ass=3D"mark">Wiki</span> entries could be referenced easily in chat. =
Basically any question that is asked is something that someone else might w=
ant to know. So good to take the information provided and copy/paste =
it into a <span id=3D"misspell-5" class=3D"mark">Wiki</span>/Forum posting =
under the
appropriate header.<br><br>The other benefit would be that this is a globa=
lly provided resource, but the current <span id=3D"misspell-6" class=3D""><=
span>targeted</span></span> audience is local to the Denver metro area.&nbs=
p; There are times that knowing the person helping could be a phone call or=
potentially a short drive away if the question becomes more in depth than =
could easily be answered in text. <span id=3D"misspell-7" class=3D"ma=
rk">IRC</span> channels may be staffed more often, but don't really target =
local <span id=3D"misspell-8" class=3D""><span>assistance</span></span> ver=
y well.</div><div style=3D"color: rgb(0, 0, 0); font-size: 16px; font-famil=
y: arial,helvetica,sans-serif; background-color: transparent; font-style: n=
ormal;"><br></div><div style=3D"color: rgb(0, 0, 0); font-size: 16px; font-=
family: arial,helvetica,sans-serif; background-color: transparent; font-sty=
le: normal;">Alex Samide<br></div><div><span><br></span></div><div><br></di=
v> <div
style=3D"font-family: arial, helvetica, sans-serif; font-size: 12pt;"> <di=
v style=3D"font-family: times new roman, new york, times, serif; font-size:=
12pt;"> <div dir=3D"ltr"> <hr size=3D"1"> <font face=3D"Arial" size=3D"2"=
> <b><span style=3D"font-weight:bold;">From:</span></b> David L. <span id=
=3D"misspell-9" class=3D"mark">Willson</span> <DLWillson@thegeek.nu><=
br> <b><span style=3D"font-weight: bold;">To:</span></b> sfs <sfs@thegee=
k.nu> <br> <b><span style=3D"font-weight: bold;">Sent:</span></b> Tuesda=
y, September 10, 2013 1:01 PM<br> <b><span style=3D"font-weight: bold;">Sub=
ject:</span></b> [SFS] <span id=3D"misspell-12" class=3D"mark">helpdesk</sp=
an> / hacker hours<br> </font> </div> <div class=3D"y_msg_container"><br><d=
iv id=3D"yiv9952428921"><style type=3D"text/css">#yiv9952428921 p {margin:0=
;}</style><div><div style=3D"font-family:Times New Roman;font-size:12pt;col=
or:#000000;">What if we took it in turns to run an <span id=3D"misspell-13"=
class=3D"mark">IRC</span>
channel?<span> People could come in between 6PM and 10PM any week-night an=
d be guaranteed to have a free software fellow around to field their questi=
on.<br><br><span id=3D"misspell-14" class=3D"mark">oldbies</span>: Would th=
at be fun? Would you want to try it?<br><br>newbies: Would you use a servic=
e like that? OK, what if there were a web-hosted, <span id=3D"misspell-15" =
class=3D"mark">preconfigured</span> <span id=3D"misspell-16" class=3D"mark"=
>IRC</span> client, so you don't have to figure out the <span id=3D"misspel=
l-17" class=3D"mark">IRC</span> thing, just go to our web-site, type in you=
r name or pseudonym and click "help".<br><br><span></span>--<br>David L. <s=
pan id=3D"misspell-18" class=3D"mark">Willson</span><br>Teacher, Engineer, =
Evangelist<br><span id=3D"misspell-19" class=3D"mark">RHCE</span>+Satellite=
<span id=3D"misspell-20" class=3D"mark">CCAH</span> Network+ A+ Linux+ <sp=
an id=3D"misspell-21" class=3D"mark">LPIC</span>-1 <span id=3D"misspell-22"
class=3D"mark">UbuntuCP</span> <span id=3D"misspell-23" class=3D"mark">Nov=
ellCLA</span><br>Mobile 720-333-<span id=3D"misspell-24" class=3D"mark">LAN=
S</span>(5267)<br><br>This is a good time for a r3<span id=3D"misspell-25" =
class=3D"mark">VOLution</span>.<span></span><br></span><br></div></div></di=
v><br><br></div> </div> </div> </div></body></html>
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